After some excellent recent service and support received from your company, I wanted to write this letter to you. CR Kennedy not only sell the best quality Leica surveying equipment, but actually back that up with meaningful support and customer service. In my own, and my company's, dealings with CR Kennedy's support staff, we have received nothing but prompt, accurate and knowledgeable advice on how to do what we do - measure things accurately the first time without needing to go back to site again.
In particular, Dr Jane Cooke has been tremendous in her support, advice and training for me in learning how best to use Leica GPS Systems. Her patience in explaining quite lengthy procedures required for data reduction and analysis was repeatedly demonstrated. She is generous with both her time and her training resources, is readily contactable when I have questions (usually somewhere in a paddock a long way away from the office and a computer), and does not talk down to me in spite of my lack of knowledge in day-to-day GPS operations. She recently salvaged an entire day's worth of data for my company from a corrupted data card, within 10 minutes of asking, and without any hassles at all. Jane is a rare person who combines absolute technical mastery with a willingness to share her knowledge and provide meaningful service to customers.
We all have an idea of what bad customer service is like, as we complain knowingly to friends about the low levels of support we receive from some commercial products in our lives. CR Kennedy Australia, in particular Jane Cooke, is the opposite of this! Contactable, knowledgeable, with a total absence of any 'attitude', Jane and all the other support staff at CR Kennedy are wonderful people to have on your side. It would also be great to acknowledge the help I've received in the past from Chris Emmerick in NSW (one of the very best support staff I have received help from), Nathan Thompson, and also Matt Adlam (who still helps with my enquiries despite being in sales).
I wanted to once more express my gratitude for the support we surveyors receive, and in particular thank Jane Cooke for her continued generous assistance.
To Jon Richmond, I just wanted to take time to thank CR Kennedy for the recent instalment of the new laser system in our new excuvator. Special thank you to Andrew and Anton for their time and effort it was a pleasure to work with them, they were easy to get along with, very helpful and they did a great job. I wouldn't hesitate in reccommending CR Kennedy to others and I look forward to working with you again.Heath Conlan, Owner/General Manager, Conlan Bros Pty Ltd
We wish to express our appreciation on the Technical Support & Training we had so far received from you. Frankly, we had never regretted our decision to take the step to purchase our new GS15 Base Station and 2xGS125 Rover from the CR Kennedy. The equipment had provided a platform to be better, efficient and reliable surveyors - this however, could not have been achieved without the ongoing Technical Support and Training you have rendered through CR Kennedy. We realised that any Technical Support and Training package, is only as good as the Trainer and we rate you very high. Our company is now looking at additional purchases for our surveying team and we will liase with CR Kennedy sales team in not too distant future. Once again thank you for the continuous support.Mr Lemuel Beti Siosi - Managing Director - LBS Engineers - Solomon Islands
Kempsey Shire Council recently purchased a Robotic Total Station from CR Kennedy. The service from Nathan Thompson was exceptional in providing Council with the right equipment at a competitive price. The instrument was delivered on site within a week and Zoot Ngui gave a comprehensive rundown of the operational features of the machine. Zoot also worked to provide Council with a file that has Councils preset coding to import into Captivate software. We could not be happier with our purchase and service.David Martin - Infrastructure Design Officer, Kempsey Shire Council
I just wanted to send a quick note to let you know how much I appreciate CR Kennedy’s, and in particular Tony Richards, support over the past few weeks. We have had some trying issues lately and it is great to know that we can call on such a responsive service. It is unrivalled in the industry. Keep up the good work!James Sanderson - Land Surveys
CR Kennedys expertise, advice and technical support are a critical part of our business on a daily basis.John Wilson- Registered Surveyor, Principal Surveyor, De Witt Consulting, Newcastle, NSW
A little over 12 months ago, Telstra began looking for a machine control system to provide guidance and data recording for our rural optical fibre cable laying machinery (rip and plough bulldozers). After initially trialling with a competitor, we made contact with CR Kennedy and trialled the Leica Icon system on a project in Exmouth, Western Australia. >We were impressed by the high quality of both the machine control systems we trialled. We were drawn to the Leica Icon range due to the simple user interface, cross slope sensor functionality, simple wiring and automatic data recording feature. CR Kennedy have provided fast and reliable service and support, both in person and over the phone, during the purchase, installation and training, which is ongoing. They have been very accommodating of our schedule, and assisted the construction crews in all possible ways. A particular mention must go to Jon, our sales contact, and Anton and Jeff, who between them have been involved in most of the installations.Lawrence Claire - Telstra
Hi Ross, Now is the perfect time for us to say a big THANK YOU! And so the CR Kennedy/Leica reputation rumours are true such that the quality and product support is second to none! No request was too great or too weird (start-up cheat sheet that now lives in the total station case) and your endless patience is appreciated as we phoned you on speed dial when learning how to use the TS15 Robotic Total Station. You are a great asset to CR Kennedy and Leica. But they probably already know that!Linna Gagelonia - Yarra Ranges Council
I run an owner-operated excavator hire business on the Sunshine Coast, QLD Australia. In 2013 I contacted C.R Kennedy our local Leica agent to enquire about a 2D power digger system for my 8 tonne excavator. Following a prompt and professional on site demo by our local Leica representative, Jon Richmond, we purchased the system. This was then fitted to the excavator by the installation team from C.R Kennedy. I have been enormously impressed with our power digger system and now would not contemplate running an excavator without one. The level of service we have received from Jon and the Leica team had been outstanding. From the initial demonstration to the quality installation (thanks Andrew and Anton) and after sales support had been second to none and the excellent training had made the power digger simple and easy to use to its full potential. Summing up, ten out of ten to Leica and their team.Keith Moseley - K.D Excavations
We received the long awaited MS50 yesterday. Rob gave us an excellent introduction, thank you very much. We are already getting productive with it and scanned some pipework on a vessel this morning. What is good about it is that it behaves like a conventional theodolite, resecting of our standard control points without going through the process of setting up scan targets to fix the point cloud, with the added bonus of on board data processing. A general comment I've picked up a few times from the boys is that the gear just feels more solid compared to what we have been using. We’ll try and give you as much feedback as possible, as our construction sites are very full on, what happens in a normal small survey company in a year takes place here in a week. The Nova will be an excellent tool for us.Hans Moller | Senior Lead Surveyor – Gladstone Curtis Island LNG Projects
Just a quick email to thank yourself and your staff for the friendly and professional manner in which CR Kennedy handled negotiations, delivery and training in relation to the Viva TS15 and CS15. Our field staff are loving the new gear and the only issue which we face now is who gets the TS15 and who gets the old gear when we hit the field. We have high hopes for a good year next year with a few big things already in the pipe line, hopefully we can convince the partners in the next few months that the TS15 is the way to go and we can then move on to replace the other jiggers. I have set up a system to help map the productivity/ cost savings and tendering competitiveness which the TS15 gives us and intend submitting this to the partners in 3 months time when there is adequate data to determine the forementioned. Omar is a fantastic addition to your team there and his friendliness and knowledge played a large part in the decision making process.Mike McKay, Survey Operations Manager, Chris Smith and Associates
I would like to thank CRK and Andy Burrell in particular for all the help and support he has provided Vekta in regard to the monitoring of the Victorian Comprehensive Cancer Centre (VCCC). I also understand that Neil Ashcroft from Leica Geosystems has been providing valuable back up to Andy as well, and again we are very appreciative of his contributions. The responsiveness and backup in hardware and software support has been exemplary and often provided at all hours of the day. It just goes to show how well the Vekta/CRK/Leica collaboration is working and what a benefit it is to our clients, in this case Grocon. Please pass on our thanks and comments to your senior management and we look forward to a continuing excellent relationship.Mal McCoy, Managing Director, AAM Victoria (formerly Vekta)
Leica machine control has helped to make my business and my equipment much more cost effective and productivePhil Perrott - Owner Coast Cat Excavations
About 3 years ago we invested in machine guidance for one of our excavators. Before purchasing we researched into a few of the big names in machine control and we were taken by the versatility, quality and value for money that was presented by the Leica system. Since purchasing the Power Digger system our client base is growing stronger with customers overwhelmed by the ease and cost saving incorporated with the no grade checker or survey system. We recently upgraded to the new iCON screen and noticed a vast improvement from the older screen, better visibility for the operator and well paired with the new iCON 50 Robot. The versatility of utilising three different systems rolled up in one, depending on the work environment really sets the Leica Power Digger above the rest. Not only is the Leica System a pleasure to work with ,the service and support from the team at CR Kennedy is second to none. If we have any issues or need to expand they make you feel like a VIP customer. Overall we cannot be happier with the complete package and would recommend anyone wanting to get ahead of the competition to get in touch with the crew at CR Kennedy.Chris Ensbey Ensbey Earthmoving Sunshine Coast
The service team at C.R Kennedy have always been available when I have needed them, even at short notice. They are very knowledgeable and professional.Mike Stevens- Owner Mike Stevens Grader Hire
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