WARRANTY



WARRANTY FOR HARDWARE.

CRKennedy warrants to the original end user (“Customer”) that Product purchased from CRKennedy will be free from defects in workmanship and materials, under normal use, for generally one (1) year, unless otherwise advised at the time of purchase, and batteries for which ninety (90) days shall apply, unless such warranty period has been extended by CRKennedy, and provided any and all operating and maintenance instructions are strictly respected, in particular in case of extreme and/or continuous applications/use of the Product. The warranty period begins on the proved purchase date (or if applicable, date of delivery or date of acceptance report). CRKennedy obligation under this warranty shall be, at CRKennedy sole option and expense, to replace or repair the Product or part, or refund the purchase price paid for the Product.

WARRANTY FOR SOFTWARE.

For “System Software” (defined as operating software and/or firmware necessary for switching on and running the Product), all provisions contained in this Warranty shall apply as for hardware. With respect to "Application Software” (defined as preinstalled or loadable on-board software and/or office or PC-based software for particular operations of the Product and/or data), the warranty provisions contained herein do not apply.

OBTAINING WARRANTY SERVICE.

Customer must contact CRKennedy within the applicable warranty period, with dated proof of original purchase from CRKennedy and a description of the defect will be required.

WARRANTY EXCLUSIVE.

CRKennedy shall not be liable if the alleged defect or malfunction was caused by Customer’s or any other person’s misuse, neglect, improper installation, unauthorized attempts to open, repair or modify the Product, inadequate maintenance, disregard of operating instructions, excessive load or stress, normal wear and tear, or any other cause beyond the range of its intended use, by accident, fire, or other hazards. This warranty does not cover physical damage to the Product or malfunctions resulting from the use of the Product in conjunction with any sort of ancillary or peripheral equipment.

LIMITATION OF LIABILITY.

CRKennedy also excludes any liability, whether based in contract or tort (including negligence), for incidental, consequential, indirect, special, or punitive damages of any kind, or costs of procurement of substitute products by customer, or for the loss of revenue or profits, loss of business, loss of information or data, or other information of financial loss arising out of or in consequence with the sale, installation, maintenance, use, performance, failure, or interruption of this product. CRKennedy limits its liability to replacement, repair, or refund of the purchase price paid.

PARALLEL AND GREY IMPORTS

C.R.Kennedy & Company Pty Ltd are the sole authorised Australian distributors for numerous brands including: Leica Geosystems Geodesy, Laser Scanning and Machine Control products; Riegl 3D Laser Scanning Systems; Optech Cavity Monitoring Systems; Myzox; Tuf Lasers; Pentax; and more.

CR Kennedy has fully authorized workshops and factory trained technicians to support products CR Kennedy imports from our suppliers.

Parallel and Grey Imports are described as product imported directly into a country by a company or persons other than the manufacturer's authorised distributor in that country.

For an example of the risks associated with Parallel or Grey Imported products please see the following article - http://www.theage.com.au/articles/2008/07/28/1217097135143.html

PLEASE NOTE

  1. CR Kennedy & Company Pty Ltd does not provide any warranty or guarantee for parallel /grey imports. We will not honour any warranty or guarantee supplied by parallel importers. This includes items purchased on eBay or from other international websites.
  2. Products sourced from some other countries, including batteries and chargers, may not meet Australian electrical standards. Many plugs will require an adaptor. Adaptors supplied by parallel /grey importers are often not electrically approved. All electrical devices sold in Australia must meet Australian specifications and be registered.
  3. In many instances products supplied for Australia have special modifications for the Australian market. If you purchase parallel grey imported product you risk purchasing product that may not easily work under Australian conditions.
  4. CR Kennedy & Company Pty Ltd. operate in a global market place. The lines we represent in Australia are globally competitive in price. The savings by purchasing from parallel/grey importers are usually non-existent or very small. The risks are great.
  5. CRKennedy reserves the right to refuse the repair of Parallel and Grey Imports