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Technical Support

Welcome to the CRK survey technical support blog.

The aim of this blog is to share useful insights into your equipment and software and also provide advice on getting the most out of your gear.

 

Tip#1 How to import a Captivate job into Liscad

 

If you need assistance you can phone your sales representative as the first step, but you are also welcome to come straight to the support team. By phoning direct into your local CRK office your call is passed to the support team. You may also contact support via the email especially if its outside normal hours – if someone is free we will call or email you back.

Although we each have a comprehensive knowledge of the Leica products if you phone with a curly question you may be diverted to a specialist in another state. You might phone Melbourne but end up talking to a scanning specialist in Queensland or phone WA and end up in Melbourne.

Knowledge is shared and developed we have decades of experience between us.

If we cannot help you then we use our direct communication path to Leica and will escalate your issue until we get an answer. This direct link to Leica support and development also enables us to share the wishes and specific requirements of the Australian market with the Swiss development team.

CRK Technical Support Email - surveysupportstaff@crkennedy.com.au

Need urgent support. Contact one of our highly skilled staff memebers for immediate assistance.

Location
Name
Phone
Mobile
VIC
9am-3pm only
Jane Cooke
National Support Manager
03 9823 1533 0409 790 433
QLD
National Technical Support
Jason Spall 07 3632 6784 0408 171 890
NSW
Support & Training
Chris Emmerick 02 9552 8370 0407 720 995
QLD
Support & Training
Matt Rosemond 07 3632 6784 0418 893 927
VIC
Support & Training
Tony Richards 03 9823 1533 0409 441 022
WA
Support & Training
David Twaddle 08 9489 8500 0419 630 918
WA
Support & Training
Alan Hastings 08 9489 8500 0408 604 782
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